This three-day course focuses on dealing safely and affectively with challenging behaviors of consumers. Participants will become aware of situations that may lead to aggressive behavior, learn preventive strategies and appropriate calming techniques to de-escalate situations, and learn proper techniques for physical intervention when appropriate.
Using a checklist that will be provided to you upon confirmation, please indicate those techniques you DO NOT want taught to your staff. Participants must be attired in comfortable clothing to practice and display techniques. Successful completion of written and practical assessment will result in certification.
Package price includes all training materials and instructor fees.
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