MOSAIC BASIC: What, Why and How to Include Cultural and Generational Competence in Your Program

This session will focus on understanding the definitions and dimensions of multicultural inclusion as a necessary and critical business issue in serving consumers and supporting a diverse workforce. Utilizing an interactive process, we will explore components of cultural competence (generational, linguistics, cultural and ethnic factors) and the required process to accommodate it, as well as identify the tools and resources to sustain the change effort.

Executive Staff, Program Administrators & Directors, and Training Staff